3 November 2021
Valued Origin Client
29 October 2021 Debit Order processing / additional debits
As the debit order collecting agent for Origin Financial for the past 9 years, we have experienced an unprecedented technical error with the November collection.
We would like to sincerely apologise for debiting your account multiple times for the same debit order mandate. We understand how this can affect the fulfilling of your other financial obligations and would like to confirm that you will be refunded for the incorrectly debited amounts. This process has already commenced.
You may have incurred additional bank charges, for which you will be refunded. We humbly request that you provide Origin Financial with your bank statement reflecting the bank charges to be reimbursed. Origin Financial will communicate the refund directly with Fulcrum Collect.
The multiple incorrectly debited amounts may have left you with insufficient funds to meet other financial obligations. Please share this letter with the vendors or persons who could not be paid due to this incident. Again, please accept our sincerest and deepest apologies for the inconvenience this may have caused. Kind regards,